Verizon

Reviews about Verizon

• Matthew Matamoros

  Nov, 04 2018
  ★ ☆ ☆ ☆ ☆
  I was never asked or told that my rep was upgrading my Plan from L to Unlimited, I wasn’t made aware or asked if I wanted Verizon cloud, I wasn’t made aware or asked if I wanted to pay for a monthly insurance plan. All of these changes where made to my account without being asked or being made aware of what was happening.
  
  I also wasn’t told that my iPhone 7 was going to be used to pay for my accessories. “I was told by my representative that it was all free and part of the offer they had going on.” I was told to surrender my iPhone because it’s what I had to do in order to revive the upgrade.
  
  The store manager or Gm of this location needs to have a training all over again with each of his or her employees in order to assure that the customer is being given all the information possible to make the right decision that is in the best interest of the customer not the employee trying meet xyz quota or manipulating the system that Verizon has in place in order to make the Store look successful in cooperate eyes.
  
  I definitely was taken advantage of during this entire transaction. I was given false information, I surrendered a iPhone that I didn’t have to surrender, The rep made changes to my account that I never authorized, and I had to try my best to fix what this Rep had ruined on my account. I’m the one still going to be held accountable for multiple mistakes that a Verizon rep made not me, and ultimately I lose in every angle possible due to the fact of false pretense given to me by a Verizon employee at this location.
  
  At some point the company must be held accountable for making such drastic mistakes on a customers account and make it right besides a simple “I’m sorry I’ll speak with the employee.” That is unacceptable.
  
  I highly recommended my friends, family, and others as a whole select a different Wireless company based off of what happened to me this weekend.

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